The exchange, from which I deposit to Bitsoda shows that my transaction has been completed, why haven’t I received anything on Bitsoda?
A withdrawal marked as “completed” or “success” on an exchange does not mean that the transaction has fully processed to the receiving exchange – it simply means that the transaction was successfully posted to the blockchain.
Once a transaction is on the blockchain, it will still take a variable amount of time to confirm and post to the destination exchange. Different blockchains require different amounts of “confirmations” before a transaction is verified.
It is not uncommon for a blockchain to be congested with many transactions, causing unexpected/unusual delays in processing your transaction. You may use the transaction ID (Txid) to follow the status on the blockchain.
- If your transaction shows “unconfirmed” on its blockchain, this is beyond our control. You must wait for the transaction to be processed on the blockchain. Once it is included in the blockchain, it will begin to produce confirmations.
- For Bitcoin and Bitcoin-based projects, your transaction should arrive on Bitsoda by 2 confirmations. For Ethereum and most other projects (quicker to confirm), it should arrive by 30 confirmations.
- If you have sent to Bitsoda from another exchange but not received a Txid, please contact customer service for that exchange.
Noted: If the transaction is confirmed by Blockchain but not be credited to your Bitsoda account, please submit the ticket and attached:
- Blockchain explorer screenshot with the confirmed transaction;
- your account balance screenshot shows that the platform missed the transaction;
1. How do I check the transaction status on the Bitcoin blockchain?
Go to blockchain.info, copy-paste your transaction ID (also known as a transaction hash/Txid) to the box outlined in red and perform a search:
Typically, Bitcoin transactions are verified and deposited into Bitsoda after 2 confirmations.
2. How do I check the transaction status on the Ethereum blockchain (including ERC20 projects)?
Go to etherscan.io, copy-paste your transaction ID (also known as a transaction hash/Txid) to the box outlined in red and perform a search:
Typically, Ethereum-based transactions are verified and deposited into Bitsoda after 12 confirmations.