If you have bound SMS authenticator, or you are in the global SMS geographic coverage, please take the following steps:
- Ensure the cellphone has a good signal, otherwise, please re-position to a better spot.
- Close Anti-virus software and/or firewall apps on your cellphone.
- Restart your cellphone.
If you still cannot receive SMS code, please submit a ticket by choosing "Help with SMS Code"→"Cannot Receive Code". You can also reply to the support ticket with your cellphone number, machine type, IOS/Android version, and your location. We will respond to you as soon as possible.