1. If your order has not been executed:
- Please check the price of the open order and verify whether it has matched counterparty (bid/ask) price and volume or not.
- If you would like to expedite it, you can consider canceling the open order and submit a new order with a more competitive price.
2. If you cannot cancel the order, or coins aren’t credited in your account etc, please submit the ticket and attachments:
- Screenshot of the order.
- Screenshot of exception or error.